Store manager

Alex Herrera 2124 Stratford Drive, Deland FL 32724 Home: 386-736-1357 – Cell 386-717-8646: AlexHerrera13@bellsouth.net Profile 20 years of experience in retail management and sales employing excellent leadership skills and multi-tasking strengths. Enthusiastic leader, mentor and advisor who believes that all associates can learn and thrive in a learning environment that is stimulating, comforting and appropriate to their unique talents and abilities. Bilingual, goal oriented, works closely with District leaders and community partners to encourage strong business alliances. Highlights and Skills Retail inventory management Team oriented Store operations Capacity to provide training in both English and Spanish Outstanding communication skills Reliable Goal oriented Accomplishments Delivered positive sales results as a Store Manager Built processes to increase customer satisfaction service levels by 20% over the previous year. Experienced in opening new store locations. Developed training program to prepare Assistant Managers for next level. Facilitated Department Supervisor training. 2 year Diversity Captain for District. Regional Garden Gold Cup Winner Hosted live bi-weekly Home Improvement TV segment on Fox 13 (Orlando) 1999-2001. Experience Store Manager April 2008 to September 2013 The Home Depot – Orlando, FL Promoted in 2008 to hire, train and supervise 100+ associates, created an environment in which customers enjoyed high level of service and employees were motivated to deliver top performance. Identified and developed guidelines within company values for associates, customers and community to further enhance Inclusion. Delivered positive top line sales results while leveraging expense, payroll and inventory levels. Regional Garden Gold Cup Winner Assistant Store Manager May 2002 to April 2008 The Home Depot – Orlando, FL Reorganized floor sales to meet store demand. Ensured customer service levels exceeded company expectations. Provided training to Department Managers on store procedures and policies. Addressed customer inquiries and resolved complaints. Maintained proper opening and closing procedures as set forth by company policies. Department Manager August 1997 to May 2002 The Home Depot- Orlando FL Delivered excellent customer service by greeting and assisting each customer. Opened a new store location, assisted in recruiting, and training new staff. Stocked and restocked inventory when shipments were received. Wrote order supply requests to replenish merchandise. Hosted a Live-on-air Home improvement segment on Fox channel 13 in Orlando. Sales Associate August 1994 to August 1997 The Home Depot- Orlando FL Stocked and restocked inventory when shipments were received. Delivered excellent customer service. Worked in various departments to gain knowledge of multiple areas of the business. Awarded sales associate of the year 1997. Professional Development Train the Trainer Training Fundamentals and Facilitating Fish Philosophy Labor Management Employment Practices Retention Strategies Financial Management Government Compliance AAP for ASM and DS Education High School Diploma, 1978 Coral Gables-Coral Gables, FL Reference Available upon request

  • ID#: 78051
  • Location: Deland, FL , 32724

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