Customer Service Representative

Kelley E Kolbus

612 E Pennsylvania Ave Deland, FL 32724


Professional Profile


Most of my experience is in customer service. My goal is to always go above and beyond for my customers so not only are their needs met but that they feel like they were all that mattered during that time period. I have great rapport with my customers because of that. I’m also a very quick learner and pick up ideas, concepts and practices easily and would be a great addition to any team.  

  • 5+ years of customer service experience

  • 5 years of call center experience

  • Multiline phone communications, 5+ years

  • 2 years of managerial experience

  • Knowledgeable in proper and effective reporting and record keeping practices based upon position needs

  • Extensive experience in conflict resolution and de-escalation practices

  • Consistently able to engage and interact with customers/individuals with a friendly demeanor and without hesitation

  • Proficient in Microsoft Office

  • Strong typing skills, 30+ wpm



Professional Experience


MT Propeller USA, 1180 Airport Terminal Dr Deland, FL 32724

Office Assistant

June 2016 – November 2016



  • Directing inbound calls through a multi-line phone system

  • Making outbound calls to customers and vendors as needed

  • Assisting management as needed

  • Creating and sending purchase orders for the business as well as distributors

  • Maintaining inventory

  • Shipping and receiving of product

  • Processing customer payments

  • Create invoices, purchase orders, receipts, and estimates, maintain inventory, etc  in Quickbooks


Frontier Communications, 1398 S Woodland Blvd Deland, Fl 32720

Customer Service Representative – Multiple Departments

August 2008 – August 2013



  • Taking inbound customer calls

  • Auditing active customer accounts

  • Handling customer complaints and issues

  • Issuing approved refunds to customers

  • Determine customer eligibility for refunds

  • Handling fraudulent refund claims

  • Using suggestive selling to upgrade customers on a commission basis

  • Entering and removing promotional billing codes

  • Using de-escalation practices to handle upset customers

  • Using company practices and guidelines for customer retention



Picture Me Portraits, 2400 Veterans Memorial Parkway Orange City, FL 32763


July 2006 – June 2007



  • Promoted to Manager



  • Setting appointments for customers via phone and walk in

  • General studio cleaning and upkeep

  • Consulted with customers over desired outcome and products

  • Commission based up selling of products

  • Using creativity and ingenuity to setup scenes and shots for the customers

  • Handling and mailing film using regular industry practices

  • Cleaning and maintaining all photography equipment

  • Creating and sending purchase orders for studio needs

  • Creating weekly schedules for employees

  • Tendering out customer orders via cash, check and debit/credit card

  • Nightly balancing and reporting of studio income and expenses

  • Weekly conferences with District Manager


McDonald’s, 102 E International Speedway Blvd Deland, FL 32724

Crew Member

March 2005 – November 2005



  • General restaurant and restroom cleaning and upkeep

  • Cleaning and maintaining all food equipment and utensils

  • Keeping back room and service line areas properly stocked

  • Placing customer orders at the front counter and drive thru cash registers

  • Preparing customer orders to specifications

  • Checking all orders before going out to customers for accuracy






Daytona State College, Deland, FL

Degree in progress

Major – Psychology


Deland High School, Deland, FL

High School Diploma obtained

May 2002




I’m a mother of three beautiful children. I enjoy gardening, photography, reading and DIY projects. I’m currently studying for a degree in psychology. I also like to cook and spend time outdoors with my kids.












Beka Jamieson

Teacher – Deltona High School



Jen Jones

Frontier Communications



Nicole LaBarre







  • ID#: 132898
  • Location: Deland, FL , 32724

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