Contact Representative (CSR) ICTAP
GS-7:
52 weeks of full-time specialized experience equivalent to the GS-6 level in the Federal Service performing all or most of the following tasks:
1) Researching Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; 2) Explaining legal provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile discrepancies and enter data into databases; and 4) responding to technical inquiries concerning benefit entitlement, benefit payments, etc.
Estimated Salary: $20 to $28 per hour based on qualifications.
52 weeks of full-time specialized experience equivalent to the GS-6 level in the Federal Service performing all or most of the following tasks:
1) Researching Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; 2) Explaining legal provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile discrepancies and enter data into databases; and 4) responding to technical inquiries concerning benefit entitlement, benefit payments, etc.
- Department:
0962 Contact Representative - Salary Range:
$43,251 to $56,222 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
