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Business analyst, strategic partners

Company Name:
Frontier Communications
Business Analyst - Strategic Partnerships
Frontier Secure (a Frontier Communications business - NASDAQ:FTR) is a rapidly growing organization focused on delivering a comprehensive portfolio of digital protection services and devices to both consumers and businesses. Frontier Secure is deeply focused on analytics and is looking to grow the organization to support Strategic Partnership operations.
This position is responsible for delivering reporting and analytics for Strategic Partnership contact centers. The primary focus of the organization is to deliver business insights that are actionable and drive improvements in the business.This involves the design, development, and implementation of new reports/metrics as well as supporting ongoing reporting and analytics requirements of the business. A strong background in contact center reporting and analytics is preferred, and a qualified candidate must be able to perform in fast-paced, deadline-driven environment.
Key responsibilities include, but are not limited to:
Think critically and contribute reporting and analytics to positively impact the organization
Deliver consistent, accurate reporting to all levels of the organization
Communicate effectively
Increase visibility to the business by developing reports in conjunction with the needs of internal teams and partners
Collaborate with other teammates and departments
Desired Qualifications:
1-3 years of demonstrated analytical and organizational skills
In-depth business knowledge - call center experience is preferred
Effective written and verbal communication skills
Strong work ethic
Bachelors degree in Business, Economics, Finance, Mathematics, or Statistics
Masters degree preferred
Experienced in manipulating large amounts of data for analytical projects
Experienced in relational database concepts, querying, data warehouses, etc.
Proficiency in Excel and PowerPoint (required)
Job Location: DELAND, Florida, United States
Position Type: Full-Time/Regular
Tracking Code: 311534-798

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