Spclst, ftr secure csr care

Company Name:
Frontier Communications
Frontier Secure is a National service that includes a portfolio of device, network, and personal security and protection. It also includes 24 x 7 Premium Tech Support service. This portfolio of services is a standard part of Frontier's High Speed service, adding value to all Broadband Customers. From Back-up and sharing to 24 x 7 Technical Support, and from Computer Security to Personal Protection, this business unit brings significant annual growth opportunity to the Company. Seeking dynamic and experienced candidates to fill our Service and Support Representatives for our strategic direction with our Strategic Partnerships. Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care. We are looking for customer ambassadors who can _live and breathe_ our values and are passionateabout creating a uniquely positive customer experience. If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!
In this role you will:

Solve for customers and deliver an experience so profound that customers love using products and services and actively recommend them to others.

Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.

Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.

Excellent problem-solving skills and the ability to learn new products.

A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals.

Basic computer skills including MS Office Suite.

Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.

Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.

Ability to manage multiple priorities within a fast paced environment.

Abide by a clean desk policy.

Previous experience in customer service, banking, financial services or call center experience is helpful.

High School Diploma required

Must be able to successfully pass a background test and credit check.
We are looking for folks that want to WOW and deliver for customers, work hard and have fun doing it.
Job Location: DELAND, Florida, United States
Position Type: Full-Time/Regular
Tracking Code: 309930-798

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